FAQs
Product Information
Do you offer free shipping?
Yes, we offer free shipping on all small items with a purchase value over $79. Please note that large or heavy items may have different shipping rates, calculated at checkout.
What are the dimensions and weight of your products?
The dimensions and weight vary by product. Please refer to the specific product page for detailed specifications.
Purchase Process
When will my order be delivered?
We typically ship orders within 48 hours of receipt. Orders within the U.S. are delivered in 10-15 business days. For international shipping times, please refer to our Shipping Policy for detailed information.
What payment methods are currently accepted?
Currently, we accept PayPal for payments. We are actively working to add credit card payment options in the near future. Please stay tuned for updates.
Can I change the address of my order after it's placed?
Yes, you can contact us immediately to request a change in your shipping address. Please note that we cannot guarantee the change if the order has already been shipped.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been shipped. Please contact us immediately to request a cancellation.
After-Sales Service
Is there a warranty on your products?
Absolutely. All our products come with a standard one-year warranty. If a product is damaged or has quality issues under normal use, we offer options for return, exchange, or repair.
How can I track my package?
To track your package, simply click here and enter your tracking number to check the shipping status.
My order arrived damaged. What should I do?
We apologize for any inconvenience. Please contact us immediately with your order number and pictures of the damaged items. We will provide you with quality after-sales service and resolve the issue promptly.
What if my package is lost?
If your order shows as delivered but you have not received it, please contact us for assistance. We will investigate the matter and work with you to find a solution.
What is your return policy?
We offer a 30-day return policy. Please visit our Return Policy page for detailed information on how to initiate a return or exchange.
How do I return an item?
To return an item, please follow the instructions on our Return Policy page. You will need to provide your order number and the reason for the return.
Are there installation videos available for your products?
Yes, for products that require assembly, we provide installation videos on their respective product pages. If you cannot find a video, please email dealershipparts@foxmail.com, and we will assist you as soon as possible.